Account Deletion Request

How to request deletion

Use the link below to email Hohto Support. To verify ownership, we may ask for information needed to identify the account, such as your logged-in user ID, the last four digits of the registered phone number, or Org names. After verification, we will proceed with deletion and tell you if an ownership transfer, legal hold, or contractual retention step applies.

Data subject to deletion

• Phone number, email, handle, display name, profile image, external login identities, authentication sessions, push tokens, E2EE/TOTP device data, and personal settings
• Message bodies, ciphertexts, references, and attachment references that you posted in personal Rooms outside an Org. We may retain an empty tombstone needed for reply or moderation referential integrity
• Personal-area uploads that Hohto can verify belong to your account and share links you created. External storage objects are removed through a retryable deletion process; an object shared with a retained Asset remains while that Asset exists
• Personal information in support requests, including reply addresses, message bodies, and delivered notification copies

Data that may be retained

Messages, files, membership, role, and ownership history in an Org-managed workspace may be retained as business records under the Org contract and administrator instructions. We still anonymize the personal profile and block access from the deleted account. We may retain evidence needed for security, abuse prevention, moderation, audit, billing, acceptance of terms, legal compliance, legal holds, or Enterprise contracts, limited to the scope and period required for each purpose. Provider backups expire under their applicable retention cycles and legal constraints.

Important notes

• Do not include OTP codes, passwords, private keys, or other secrets in email.
• If you are the only Owner of an Org, transfer ownership to another active Owner or arrange Org termination with Support before deleting the account.
• For paid plans or Enterprise contracts, we confirm billing and contractual retention scope. We do not begin deletion during a legal hold and will explain the hold or required next step.
• If you cannot access the app, you can still start the request from this web page.

Related pages